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FREE STANDARD DELIVERY FOR UK MAINLAND, EXCLUDING THE FOLLOWING POSTCODES: AB,FK,HS,IV,KA,KW,PA,PH,TR
Free Standard Deliveries may take between 5 -10 working days.
FOR ALL OFFSHORE, OVERSEAS & DELIVERIES TO THE SCOTTISH HIGHLANDS A STANDARD CHARGE WILL BE APPLIED AND AN ADDITIONAL AMOUNT WILL BE CALCULATED AFTER ORDER
(INC POSTCCODES BT,EI,IM,JE,GY,HS,PA,PH,KW,ZE, Isle Man, Isle Wight, Southern Ireland ETC)
We want you to be delighted and completely satisfied with your purchase. So, please do tell us immediately if there is a problem and we will do our best to rectify it. Once you receive your order you have 7 calendar days to contact us if you decide you wish to return some or all of it.
Should you wish to cancel your order and return an item you must inform us of your request in writing within 7 days, you can then return it to us in its new condition, packed robustly for transport so it arrives with us in its original Brand New condition.
Please note that all items must be returned in their original packaging or similar. Items that are not adequately packaged may be damaged during transit and you will be liable to cover the cost of damage. We strongly recommend you insure your items against damage during transport back to us.
Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
Please note, there is a 30% cancellation/returns fee for recovery of goods from customers and restocking.
For reasons of hygiene Mattresses, Mattress Toppers and Pillows can only be returned if they are unopened. Mattresses, Mattress Toppers and Pillows that have been opened and slept on cannot be returned. If you wish to test a mattress, mattress topper or pillow please keep it wrapped until you are sure you want to keep it. NOTE: Used items cannot be returned as unwanted.
You should bear in mind that buying goods over the internet provides a different shopping experience from buying in-store. In particular you should be aware that: